Frequently Asked Questions

Shipping & Delivery

When will my order ship?

What are your shipping charges?


What is your return policy?

If I haven't received my order or my order arrives damaged what should I do?

Billing & Accounts

What methods of payment do you accept?

I placed an order online recently and now it looks like you've charged my credit card twice. What's happened?

Personalized Jewelry

How do I personalize my jewelry?

What are the available shipping methods?

How long does it take to deliver?

Can I return my personalized jewelry?

I received my order, but it is not correct. What do I do?

I have a special request for my personalized jewelry order. How do I do that?

Can I personalize my Glitic jewelry in other languages?

How can I change my order once it has been made?

Can I engrave a message on the back of the pendant?

Can I put an accent symbol on my name?

Glitic Products

Is the Glitic jewelry made out of true precious metals?

What is the difference between the box chain and rolo chain?

Do you sell chains separately?

Can I engrave a message on the back of the pendant?

Can I write in Arabic?